Senior Product Marketing Manager

Intercom

Dublin, Ireland
Competitive salary; equity in fast-growing start-u...
Hybrid (in-office at least three days per week)
5+ years product marketing experience
B2b complex product positioning
End-to-end product launch ownership
Intercom is seeking a Senior Product Marketing Manager to lead the messaging and positioning of their Helpdesk product, integrating AI capabilities to enhance customer service experiences. The ideal candidate will have a strong background in product marketing within B2B environments and a deep understanding of AI technologies

Job Summary

  • Intercom is building an integrated platform combining an AI agent named Fin with a Helpdesk to transform customer service experiences.
  • The role involves owning the positioning and messaging for the Helpdesk product, defining the narrative for an AI-first helpdesk era.
  • Employees receive competitive salary and equity, unlimited access to AI tools like Claude Code, and comprehensive health and dental insurance.

Matching Summary

Match Score: 85

Intercom is seeking a Senior Product Marketing Manager to lead the messaging and positioning of their Helpdesk product, integrating AI capabilities to enhance customer service experiences. The ideal candidate will have a strong background in product marketing within B2B environments and a deep understanding of AI technologies.

Salary

Competitive salary; Equity in fast-growing start-up; Pension scheme match up to 4%

Skills & Requirements

Must-have

  • 5+ years product marketing experience
  • B2B complex product positioning
  • End-to-end product launch ownership
  • Crisp written communication skills
  • Hands-on AI tool proficiency

Nice-to-have

  • Customer retention or expansion motion
  • Fast-moving startup environment
  • Systems thinking and frameworks
  • Ambitious and competitive mindset
  • Curious about AI technology

Key Requirements

  • 5+ years in product marketing
  • Experience with B2B complex products
  • Track record of end-to-end product ownership

Work Rights

Not specified

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