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AIG is seeking a Claims Intake Analyst (FNOL) to join its Claims Department, where the focus is on providing exceptional customer service and efficient claims processing. The ideal candidate will possess strong data entry skills, be detail-oriented, and be fully bilingual in English and Spanish.
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Job Summary
This role is responsible for handling initial claim reports from policyholders, agents, and third parties while ensuring timely setup into the claims management system.
The ideal candidate must be fully bilingual, communicating fluidly in both Spanish and English for oral and written tasks.
AIG offers a comprehensive Total Rewards Program focused on health, wellbeing, financial security, and professional development.
Matching Summary
Match Score: 75
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AIG is seeking a Claims Intake Analyst (FNOL) to join its Claims Department, where the focus is on providing exceptional customer service and efficient claims processing. The ideal candidate will possess strong data entry skills, be detail-oriented, and be fully bilingual in English and Spanish.
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Skills & Requirements
Must-have
Fully bilingual Spanish and English
Strong data entry accuracy
Monitor FNOL inbox
Navigate multiple systems
Assign claims to teams
Nice-to-have
Basic insurance terminology knowledge
Empathy and customer service orientation
Problem solving for unusual situations
Adaptability in fast-paced environment
Team collaboration skills
Key Requirements
Associates degree or equivalent
Experience in customer service role
Must be able to communicate fluidly in Spanish and English