Manager Of Customer Success

Steercrm

Remote
Remote
Customer success leadership experience
Enterprise and scaled customer segments
Account health scoring system
Steercrm is seeking a Manager of Customer Success to lead and optimize their Customer Success team, focusing on both high-touch Enterprise and high-volume Scaled segments. The ideal candidate will have leadership experience in customer success, strong analytical skills, and a collaborative approach to enhance customer retention and operational efficiency

Job Summary

  • Your mission is to professionalize our CS operations by building a unified "Account Health" framework that works for every customer, regardless of size.
  • Manage the day-to-day performance of the CS team, using clear KPIs to drive accountability and professional growth.
  • At Steer, we align our mission of transforming the auto repair experience for shop owners and their customers with your passion for growth, innovation, and excellence.

Matching Summary

Match Score: 85

Steercrm is seeking a Manager of Customer Success to lead and optimize their Customer Success team, focusing on both high-touch Enterprise and high-volume Scaled segments. The ideal candidate will have leadership experience in customer success, strong analytical skills, and a collaborative approach to enhance customer retention and operational efficiency.

Skills & Requirements

Must-have

  • Customer Success leadership experience
  • Enterprise and Scaled customer segments
  • Account Health Scoring system
  • Proactive customer retention strategies
  • Data-driven performance management

Nice-to-have

  • Advanced data visualization tools
  • CS Platform implementation experience
  • Automotive industry experience

Key Requirements

  • 2+ years managing a Customer Success team
  • 4+ years as Senior/Lead CSM
  • Experience with high-touch Enterprise accounts
  • Experience with Scaled/Digital segments
  • Experience using data for churn prediction
  • Ability to design scalable processes
  • Coaching-first management style

Work Rights

Not specified

Tailored Resume

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