Job Summary

• The Technical Support Specialist provides 1st & 2nd line IT support across the organization via the ServiceNow ITSM platform, email, phone and in-person walk-up cases in our Dallas, TX office.
• Responsibilities include assisting with the configuration of PCs & laptops, printers, and mobile devices, as well as providing basic in-house training to staff.
• This role requires advanced knowledge of Microsoft Office 365, networking, and IT helpdesk support, with excellent communication skills to effectively assist users of varying technical expertise.

Matching Summary

Skills & Requirements

Key Requirements

• Advanced Microsoft Office 365 knowledge
• Active Directory Users and Computers knowledge
• Networking knowledge
• IT helpdesk/support experience
• Office-based support experience
• Meeting room and event support exposure
• Ability to work independently and in a team

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