Senior Technical Product Manager, Customer Service

Babylist

United States
Us $170,357 to $204,387; cad $153,500 to $192,000;...
On-site
Ai chatbot platform rollout
Cs technology stack modernization
Customer service automation
Own the technology that powers how Babylist supports over 9 million families a year, building a modern CS technology stack from the ground up

Job Summary

  • Own the technology that powers how Babylist supports over 9 million families a year, building a modern CS technology stack from the ground up.
  • Lead the rollout of our AI chatbot platform, optimize agent tools, and drive the CS operation toward meaningful automation.
  • This is a greenfield opportunity with significant autonomy, executive visibility, and a growth trajectory beyond CS.

Matching Summary

Own the technology that powers how Babylist supports over 9 million families a year, building a modern CS technology stack from the ground up.

Salary

US $170,357 to $204,387; CAD $153,500 to $192,000; Not specified

Skills & Requirements

Must-have

  • AI chatbot platform rollout
  • CS technology stack modernization
  • Customer service automation
  • System architecture and data flow
  • Product strategy and execution

Nice-to-have

  • AI experimentation
  • Fast-paced environment
  • Building new playbooks

Key Requirements

  • 7+ years product management experience
  • 3-5 years CS or support technology ownership
  • Technical fluency
  • Complex system integrations experience
  • Product Manager, not Program Manager
  • Embedded with operational stakeholders
  • Comfort with ambiguity

Work Rights

Not specified

Tailored Resume

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