Concierge

JLL

Waukesha, WI, United States
Base: 48,880.00 – 53,000.00 usd py; bonus/equity: ...
Exceptional customer experience delivery
Proactive communication and high-touch service
Hospitality-focused workplace environment
The Experience Services Concierge is responsible for delivering exceptional experience every day through enhanced engagement, proactive communication, and high-touch service

Job Summary

  • The Experience Services Concierge is responsible for delivering exceptional experience every day through enhanced engagement, proactive communication, and high-touch service.
  • Key Responsibilities include Workplace Experience & Service Delivery, Guest Management & Security Support, Communication & Stakeholder Engagement, Meeting Coordination & Event Support, and Facility Standards.
  • JLL offers a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health, including a 401(k) plan with matching company contributions, comprehensive Medical, Dental & Vision Care, and Paid parental leave.

Matching Summary

The Experience Services Concierge is responsible for delivering exceptional experience every day through enhanced engagement, proactive communication, and high-touch service.

Salary

Base: 48,880.00 – 53,000.00 USD per year; Bonus/Equity: Not specified; Benefits: 401(k) plan with matching company contributions, Comprehensive Medical, Dental & Vision Care, Paid parental leave at 100% of salary, Paid Time Off and Company Holidays, Early access to earned wages through Daily Pay

Skills & Requirements

Must-have

  • Exceptional customer experience delivery
  • Proactive communication and high-touch service
  • Hospitality-focused workplace environment
  • Visitor access verification and escorting
  • Maintain professional reception environment
  • Site communication channels management
  • Conference room booking and conflict resolution
  • Routine site assessments (Gemba Walks)

Nice-to-have

  • Genuine passion for creating experiences
  • Flexibility and positive attitude
  • Elevate guest experiences through networking
  • Continuous improvement and innovation initiatives
  • Culture of inclusivity promotion

Key Requirements

  • Minimum 1-2 years customer service or hospitality experience
  • Working knowledge of Microsoft Office suite
  • Fluency in English required
  • Authorized to work in the United States without sponsorship

Work Rights

Must be authorized to work in the United States without sponsorship

Tailored Resume

Cover Letter