Senior Manager, It Service Management

Integer

Base: not specified; bonus/equity: cash-based ince...
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10 years of it service management experience
Strong working knowledge of itil practices
Experience with incident, change, problem management
** Integer is seeking a Senior Manager for IT Service Management to lead their ITSM practice, ensuring alignment with ITIL best practices and overseeing incident, change, and problem management. The ideal candidate should have extensive experience in ITSM and SOX compliance, with strong leadership and communication skills. This role offers a comprehensive benefits package and opportunities for professional growth. **

Job Summary

  • The role involves owning the ITSM practice design and operating model aligned to ITIL best practices while establishing governance cadence.
  • Candidates will be accountable for SOX ITGCs related to ITSM processes, ensuring ongoing audit readiness and control effectiveness.
  • The company offers a comprehensive benefits package including medical, dental, vision, 401(k) matching, and 80 hours of designated holidays.

Matching Summary

Match Score: 75

** Integer is seeking a Senior Manager for IT Service Management to lead their ITSM practice, ensuring alignment with ITIL best practices and overseeing incident, change, and problem management. The ideal candidate should have extensive experience in ITSM and SOX compliance, with strong leadership and communication skills. This role offers a comprehensive benefits package and opportunities for professional growth. **

Salary

Base: Not specified; Bonus/Equity: Cash-based incentive program; Benefits: Comprehensive package with immediate eligibility

Skills & Requirements

Must-have

  • 10 years of IT Service Management experience
  • Strong working knowledge of ITIL practices
  • Experience with Incident, Change, Problem Management
  • SOX IT General Controls audit readiness
  • CMDB governance and data integrity management

Nice-to-have

  • ITIL Intermediate or Managing Professional certification
  • Experience leading large-scale IT modernization
  • Strong executive communication skills
  • Ability to balance control with agility
  • Partnering with Internal Audit and Security teams

Key Requirements

  • Bachelor's degree in computer science or related field
  • Minimum 10 years of experience in IT Service Management
  • Demonstrated experience with SOX ITGCs compliance

Work Rights

Not specified

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