The role focuses on converting complex technical incident details into clear, targeted communications for diverse audiences under tight deadlines
Job Summary
The role focuses on converting complex technical incident details into clear, targeted communications for diverse audiences under tight deadlines.
Candidates must be available for an on-call rotation including occasional weekend and holiday coverage to support the 24x7 Critical Incident Center operation.
This position requires a unique blend of technical expertise and exceptional communication skills to serve as a primary liaison between engineering teams, executives, and customers.
Matching Summary
The role focuses on converting complex technical incident details into clear, targeted communications for diverse audiences under tight deadlines.
Salary
Not specified; Not specified; Not specified
Skills & Requirements
Must-have
Incident management experience
Crisis communications skills
Technical writing expertise
Cloud infrastructure knowledge
24x7 on-call availability
Nice-to-have
Salesforce platform experience
Generative AI tool knowledge
Trailhead Ranger status
Cross-functional leadership
Editorial coaching ability
Key Requirements
Bachelor's degree in Communications, Marketing, Engineering or related field
Relevant experience in incident management or crisis communications