Customer Success Manager

Exact Sciences Corporation

Madison, WI, US
Base: $57,000.00 - $102,000.00; bonus/equity: bonu...
Onsite
4+ years customer service in medical field
2+ years crm system experience
Proficient with microsoft excel and powerpoint
Exact Sciences is seeking a Customer Success Manager to provide account management support and build long-term relationships with strategic customers in the healthcare sector. The role emphasizes customer service, project leadership, and cross-functional collaboration in an onsite capacity in Madison, WI

Job Summary

  • The Customer Success Manager serves as the exclusive point of contact for health system inquiries and escalations within the Screening Business Unit.
  • This role requires coordinating cross-functional teams to develop solutions that optimize the customer experience and implement ordering protocols.
  • Exact Sciences offers a robust benefits package including paid time off, parental leave, retirement savings, and comprehensive health coverage.

Matching Summary

Match Score: 85

Exact Sciences is seeking a Customer Success Manager to provide account management support and build long-term relationships with strategic customers in the healthcare sector. The role emphasizes customer service, project leadership, and cross-functional collaboration in an onsite capacity in Madison, WI.

Salary

Base: $57,000.00 - $102,000.00; Bonus/Equity: Bonus eligible; Benefits: PTO, parental leave, retirement plan, medical/dental/vision

Skills & Requirements

Must-have

  • 4+ years customer service in medical field
  • 2+ years CRM system experience
  • Proficient with Microsoft Excel and PowerPoint
  • Strong analytical and critical thinking skills
  • Ability to manage multiple projects simultaneously

Nice-to-have

  • Project management experience in healthcare
  • Experience with hospital operations and data needs
  • Process documentation and improvement initiatives
  • In-depth knowledge of IDNs and disease states
  • Passion for inclusive culture and mission alignment

Key Requirements

  • Bachelor's degree or 4 years relevant experience
  • Authorization to work in US without sponsorship
  • Demonstrated ability to present data to stakeholders
  • Willingness to travel up to 20% of working time

Work Rights

Must have authorization to work in the United States

Tailored Resume

Cover Letter