Manager Lender Coaching - Retail Banking Services, Sydney
CBA New Digital Businesses Pty Ltd
Sydney, Australia
On-site
Home lending environment experience
Drive excellence and quality outcomes
Cba home loan processes and systems
The focus of your role will be to support RBS management by coaching and training lenders to achieve outstanding customer and sales outcomes through improvements in lender capability
Job Summary
The focus of your role will be to support RBS management by coaching and training lenders to achieve outstanding customer and sales outcomes through improvements in lender capability.
You will also need to ensure that lenders and Managers understand the compliance requirements and you will support them to be accountable for high quality lending outcomes.
This role will give you the opportunity to understand the Retail Bank’s Lending Channels from a unique perspective and provide fantastic insight and potential exposure into a number of other areas and roles within the RBS community.
Matching Summary
The focus of your role will be to support RBS management by coaching and training lenders to achieve outstanding customer and sales outcomes through improvements in lender capability.
Skills & Requirements
Must-have
Home lending environment experience
Drive excellence and quality outcomes
CBA home loan processes and systems
Sales and service methodology
Nice-to-have
Enhance knowledge of products, processes and systems
Improve lender capability and performance
Manage sales pipeline effectively
Build relationships and develop strategies
Key Requirements
Demonstrated experience in home lending
Demonstrated Leadership experience
Demonstrated Coaching experience
Advanced knowledge of CBA home loan processes and systems