Bilingual Client Technical Support: Russian/english

Interactive Brokers

Chicago, IL, United States
Base: $65,000 to $70,000 annually; bonus/equity: a...
On-site
Russian and english language proficiency
Technical and functional support
Desktop and mobile applications support
Providing support to clients through phone, chats, and tickets for Interactive Brokers’ platforms including desktop, mobile, and web-based offerings

Job Summary

  • Providing support to clients through phone, chats, and tickets for Interactive Brokers’ platforms including desktop, mobile, and web-based offerings.
  • Troubleshooting and problem management with a focus on wide-scale technical issues, acting as a liaison between internal teams and customers.
  • Interactive Brokers offers a competitive salary, annual performance-based bonus, stock grant, retirement plan, excellent health benefits, and daily lunch allowance.

Matching Summary

Providing support to clients through phone, chats, and tickets for Interactive Brokers’ platforms including desktop, mobile, and web-based offerings.

Salary

Base: $65,000 to $70,000 annually; Bonus/Equity: annual performance-based bonus and stock grant; Benefits: Competitive salary, annual performance-based bonus and stock grant

Skills & Requirements

Must-have

  • Russian and English language proficiency
  • Technical and functional support
  • Desktop and mobile applications support
  • Troubleshooting software issues
  • Client-facing support role

Nice-to-have

  • Analytical problem-solving skills
  • Affinity for troubleshooting
  • Initiative and motivation
  • Experience with financial products

Key Requirements

  • Bachelor's degree preferred in technical field
  • 1+ years client-facing support
  • 1+ years Windows and Mac software support
  • Experience with support ticketing systems
  • Excellent verbal and written communication

Work Rights

Not specified

Tailored Resume

Cover Letter