Technical Support Analyst

RELX (LexisNexis)

Uk, United Kingdom
Experience in technical support
Hands-on experience with cloud services
Strong analytical and problem-solving abilities
The Technical Support Analyst provides responsive, high-quality support to our global users, partners, and internal teams

Job Summary

  • The Technical Support Analyst provides responsive, high-quality support to our global users, partners, and internal teams.
  • You will help users achieve successful outcomes and contribute to continuous improvement.
  • The role includes maintaining knowledge articles and supporting customer onboarding.

Matching Summary

The Technical Support Analyst provides responsive, high-quality support to our global users, partners, and internal teams.

Skills & Requirements

Must-have

  • Experience in technical support
  • Hands-on experience with cloud services
  • Strong analytical and problem-solving abilities

Nice-to-have

  • Familiarity with service management practices
  • Clear and empathetic communication
  • Commitment to continuous learning

Key Requirements

  • Understanding of APIs and SDKs
  • Ability to manage competing priorities
  • Experience may come from professional or volunteer work

Work Rights

Not specified

Tailored Resume

Cover Letter