Customer Success & Billing Specialist

Jobgether

United States
On-site
Customer support
Technical troubleshooting
Billing operations
Jobgether is seeking a Customer Success & Billing Specialist to support customers in a SaaS environment by addressing technical issues and managing billing inquiries. The role emphasizes strong communication skills and a technical understanding of a web-based platform to enhance user experience and operational efficiency

Job Summary

  • Ensure users have a seamless experience with a web-based enrollment and class management platform.
  • Act as a trusted point of contact, supporting customers via email, phone, and ticketing systems.
  • Manage billing processes, assist clients with payment-related inquiries, and contribute to documentation and training materials.

Matching Summary

Match Score: 85

Jobgether is seeking a Customer Success & Billing Specialist to support customers in a SaaS environment by addressing technical issues and managing billing inquiries. The role emphasizes strong communication skills and a technical understanding of a web-based platform to enhance user experience and operational efficiency.

Skills & Requirements

Must-have

  • Customer support
  • Technical troubleshooting
  • Billing operations
  • SaaS environment
  • Web-based platform support
  • Email, phone, and ticketing systems

Nice-to-have

  • Collaborative environment
  • Remote-friendly
  • Process improvements

Key Requirements

  • Customer Success experience
  • Billing experience
  • Technical understanding
  • Strong communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter