Customer Success Engineer

GitLab

Remote
Not specified; not specified; flexible pyid time o...
Remote
Devsecops tool proficiency
Source code management experience
Continuous integration delivery knowledge
GitLab is seeking a Customer Success Engineer to provide technical expertise and support customers in realizing value from their products post-sale. This remote position emphasizes collaboration in a pooled support model, focusing on customer engagement and technical guidance across various use cases in DevSecOps

Job Summary

  • This role supports GitLab's On-Demand Success Tier by providing technical product expertise and best practice guidance to customers post-sale.
  • The position operates in a pooled model where the engineer collaborates with Customer Success Managers and Account Executives across various accounts rather than being dedicated to specific ones.
  • GitLab embraces AI as a core productivity multiplier and expects all team members to incorporate it into their daily workflows to drive efficiency and innovation.

Matching Summary

Match Score: 85

GitLab is seeking a Customer Success Engineer to provide technical expertise and support customers in realizing value from their products post-sale. This remote position emphasizes collaboration in a pooled support model, focusing on customer engagement and technical guidance across various use cases in DevSecOps.

Salary

Not specified; Not specified; Flexible Paid Time Off, Equity Compensation, Growth and Development Fund

Skills & Requirements

Must-have

  • DevSecOps tool proficiency
  • Source code management experience
  • Continuous integration delivery knowledge
  • Technical architecture guidance
  • Post-sales customer support

Nice-to-have

  • AI workflow integration mindset
  • Reusable workshop creation skills
  • Cross-functional collaboration ability
  • Asynchronous communication style
  • Trusted advisor relationship building

Key Requirements

  • Experience supporting GitLab use cases
  • Background in software development or systems engineering
  • Ability to communicate complex technical topics clearly
  • Experience operating as a trusted technical advisor
  • Strong time management and prioritization skills

Work Rights

Not specified

Tailored Resume

Cover Letter