Collections Officer

Mmsg Com Au

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Managing arrears
Negotiating payment plans
Customer relationship management
** Mmsg Com Au is seeking a motivated Collections Officer to manage arrears and support customers facing financial challenges within a hybrid working environment. The role emphasizes strong negotiation skills, empathy, and collaboration within a supportive team, aiming to contribute positively to both customer outcomes and the company’s financial health. **

Job Summary

  • Make a real impact helping customers navigate financial challenges while managing arrears in a supportive collaborative team.
  • In this role, you’ll take ownership of managing arrears within our Onboard Finance portfolio, working directly with customers, internal teams, and external partners to achieve positive outcomes.
  • We can offer you a strong culture and the support of a values-based recognition program, novated leasing benefits and discounts, and comprehensive learning and development opportunities to support your career growth.

Matching Summary

Match Score: 75

** Mmsg Com Au is seeking a motivated Collections Officer to manage arrears and support customers facing financial challenges within a hybrid working environment. The role emphasizes strong negotiation skills, empathy, and collaboration within a supportive team, aiming to contribute positively to both customer outcomes and the company’s financial health. **

Skills & Requirements

Must-have

  • managing arrears
  • negotiating payment plans
  • customer relationship management
  • debt collection agencies
  • compliance with policies
  • legislative requirements

Nice-to-have

  • supportive collaborative team
  • can do attitude
  • exceptional customer service
  • continuous improvement initiatives
  • values-based recognition program

Key Requirements

  • Proven experience in debt collections
  • Experience handling customer complaints
  • Strong negotiation skills
  • Excellent communication skills
  • Strong problem-solving ability
  • Good understanding of compliance

Work Rights

Not specified

Tailored Resume

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