Phi - Specialist - Grievance Desk Escalations

Prudential Corporation Asia Ltd

Mumbai, India
On-site
Handling social media and regulatory grievances
Collaborate with internal and external teams
Compliance with irda guidelines
Ensuring timely, fair, and effective handling of grievances received across PHI escalation touchpoints

Job Summary

  • Ensuring timely, fair, and effective handling of grievances received across PHI escalation touchpoints.
  • Act as a voice of customer for PHI by raising timely red flags which shall be instrumental in fixing gaps and enhancing service experience.
  • Participate and drive service recovery initiatives to ensure enhanced customer experience and re-instil customer trust in PHI.

Matching Summary

Ensuring timely, fair, and effective handling of grievances received across PHI escalation touchpoints.

Skills & Requirements

Must-have

  • Handling social media and regulatory grievances
  • Collaborate with internal and external teams
  • Compliance with IRDA guidelines
  • Customer service and trust initiatives

Nice-to-have

  • Consumer-centric ideas and products
  • Leveraging new age digital tools
  • Co-creation and collaboration environments
  • Taking full responsibility for team output

Key Requirements

  • 6-7 years of experience
  • 4-5 years of complaints handling experience
  • Bachelor’s degree from a recognized University
  • Experience in fast-paced, hyper-growth environment

Work Rights

Not specified

Tailored Resume

Cover Letter