Serve as a named resource and trusted advisor for Salesforce’s nonprofit customers, forging deep relationships and maintaining awareness of their key events, needs, and value drivers
Job Summary
Serve as a named resource and trusted advisor for Salesforce’s nonprofit customers, forging deep relationships and maintaining awareness of their key events, needs, and value drivers.
Act as the single point of customer accountability for orchestrating all Signature deliverables, experience, renewal, and expansion, while cultivating stakeholder relationships with executive leadership.
Help customers achieve business goals by coordinating Signature Success services, providing proactive feature guidance, advising on new feature adoption, and advocating for customers during high-severity case resolution.
Matching Summary
Serve as a named resource and trusted advisor for Salesforce’s nonprofit customers, forging deep relationships and maintaining awareness of their key events, needs, and value drivers.
Skills & Requirements
Must-have
Salesforce CRM platform expertise
Enterprise and rapid support delivery
Technical customer success
SaaS platform use
Project leadership
Technology solutions development
Solutions architecture
Nice-to-have
AI CRM
Agentic era workforce transformation
Trailblazer mindset
Deep partnership with customers
Agile customer engagement
Key Requirements
Minimum 7 years of work experience
4+ years management consulting experience
Salesforce Nonprofit Cloud experience
Exceptional communication and presentation skills
Ability to translate technical concepts to business terms