Customer Experience Advisor | S1 | Retail Banking | Horsham

Santander

Horsham, United Kingdom
Base: £25,950; benefits: £500 annual cash allowanc...
**
Deliver outstanding customer service
Communicate effectively with customers
Assist with day-to-day transactions
** Santander is seeking a Customer Experience Advisor for their Horsham branch to support customers with transactions, queries, and service-related tasks. The role requires a flexible, customer-focused individual with previous experience in delivering outstanding customer service, and it offers a competitive salary along with various benefits. **

Job Summary

  • Santander is evolving into a technology-driven organisation with people at the heart of this journey, driving a customer-centric transformation.
  • This role involves assisting customers with transactions, queries, technology, and protecting them against fraud and scams in a busy, varied, and challenging branch environment.
  • Benefits include a starting salary of £25,950, 25 days' holiday, pension contributions, healthcare benefits, and opportunities for personal and professional growth.

Matching Summary

Match Score: 75

** Santander is seeking a Customer Experience Advisor for their Horsham branch to support customers with transactions, queries, and service-related tasks. The role requires a flexible, customer-focused individual with previous experience in delivering outstanding customer service, and it offers a competitive salary along with various benefits. **

Salary

Base: £25,950; Benefits: £500 annual cash allowance, 25 days' holiday plus bank holidays, pension, healthcare, share plans, product discounts

Skills & Requirements

Must-have

  • Deliver outstanding customer service
  • Communicate effectively with customers
  • Assist with day-to-day transactions
  • Handle customer queries and servicing
  • Act as first point of contact

Nice-to-have

  • Go above-and-beyond for customers
  • Flexible, can-do approach to work
  • Openness to broad range of activities
  • Desire to grow and adapt

Key Requirements

  • Proven ability to deliver outstanding customer service
  • Right to work in the UK

Work Rights

Right to work in the UK

Tailored Resume

Cover Letter