Print Support Specialist Ii

Ricoh

Richmond, VA, United States
Not specified; not specified; benefits include med...
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It help desk support experience
Networked printer technical knowledge
Customer service and communication skills
** Ricoh is seeking a Print Support Specialist II to provide technical support and training for managed devices within customer fleets, emphasizing customer service and device maintenance. The role includes inventory management, monitoring service requests, and ensuring compliance with service level agreements. **

Job Summary

  • The role is responsible for the daily support of assigned RICOH managed devices within a customer's fleet while ensuring Service Level Agreements are met.
  • Candidates must possess IT Help Desk support experience and strong technical knowledge of networked printers to resolve service requests efficiently.
  • Ricoh offers a comprehensive benefits package including medical insurance, retirement savings plans, and tuition assistance programs.

Matching Summary

Match Score: 75

** Ricoh is seeking a Print Support Specialist II to provide technical support and training for managed devices within customer fleets, emphasizing customer service and device maintenance. The role includes inventory management, monitoring service requests, and ensuring compliance with service level agreements. **

Salary

Not specified; Not specified; Benefits include medical, dental, life, disability, 401K, HSA, FSA, vacation, and tuition assistance

Skills & Requirements

Must-have

  • IT Help Desk support experience
  • networked printer technical knowledge
  • customer service and communication skills

Nice-to-have

  • strong project management skills
  • methodical approach to problem resolution
  • positive demeanor and professional appearance

Key Requirements

  • High School Diploma or equivalent
  • HP Certifications or similar technical training
  • Completion of Ricoh Learning Institute courseware

Work Rights

Not specified

Tailored Resume

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