Service Advisor

Rock Honda of Fontana

Fontana, CA, United States
Base: $16.50ph draw against commission; bonus/equi...
On-site
Initiate automotive services and repairs
Ascertain vehicle performance problems
Develop cost estimates
Rock Honda of Fontana is seeking an experienced Service Advisor, preferably with Honda experience, to facilitate automotive services and repairs by acting as a liaison between customers and technicians. The role requires strong communication skills, basic mechanical understanding, and prior experience as a service advisor

Job Summary

  • Serve as the communicator and liaison between the customer and technician, ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
  • Develop estimates by costing materials, supplies, and labor, calculating customer's payment, including deductibles.
  • Administer the manufacturer warranty for qualifying vehicle repairs and keep the customer informed of service specials, completion times, and service expenses.

Matching Summary

Match Score: 85

Rock Honda of Fontana is seeking an experienced Service Advisor, preferably with Honda experience, to facilitate automotive services and repairs by acting as a liaison between customers and technicians. The role requires strong communication skills, basic mechanical understanding, and prior experience as a service advisor.

Salary

Base: $16.50/hr draw against commission; Bonus/Equity: Commission and performance incentives; Benefits: Medical, Dental, Vision, PTO, 401(k), ESPP

Skills & Requirements

Must-have

  • Initiate automotive services and repairs
  • Ascertain vehicle performance problems
  • Develop cost estimates
  • Write repair orders
  • Maintain customer records
  • Communicate with technicians and customers

Nice-to-have

  • Team player
  • Exemplary customer service focus

Key Requirements

  • Previous Service Advisor experience
  • Prior automotive technician experience a plus
  • Basic mechanical understanding of an automobile
  • High School graduate or equivalent
  • 18 years or older

Work Rights

Not specified

Tailored Resume

Cover Letter