It Support Analyst

The Salvation Army

Calgary, Canada
Base: $57,399.98 to $86,099.96; bonus/equity: not ...
Fully remote
End user support
Active directory support
Microsoft 365 support
Deliver timely support for hardware, software, and network issues via phone, email, chat, and in person

Job Summary

  • Deliver timely support for hardware, software, and network issues via phone, email, chat, and in person.
  • Manage and support network infrastructure (Wi-Fi, switches, remote access, RDP) to ensure performance and availability under IT leadership.
  • Enforce IT security best practices across systems, networks, and devices.

Matching Summary

Deliver timely support for hardware, software, and network issues via phone, email, chat, and in person.

Salary

Base: $57,399.98 to $86,099.96; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • End User Support
  • Active Directory support
  • Microsoft 365 support
  • Network infrastructure support
  • IT security best practices
  • Troubleshoot hardware and software

Nice-to-have

  • Adapt and innovate
  • Transforming influence
  • Values-based organization
  • Team collaboration

Key Requirements

  • 3 years of related IT experience
  • A+ Certification
  • Valid driver's license and reliable vehicle
  • College/university degree program of 3 academic years

Work Rights

Not specified

Tailored Resume

Cover Letter