Service Desk And Change Management Lead

PHINIA Inc.

Not specified; not specified; competitive benefits...
Not specified in the job description.
Global tier 1 service desk leadership
Enterprise change management governance
Servicenow or jira service management expertise
PHINIA Inc. is seeking a Service Desk and Change Management Lead to oversee global Tier 1 Service Desk operations and manage enterprise-wide Change Management processes. The role involves collaboration with various teams and partners to ensure efficient service delivery and operational excellence

Job Summary

  • This role partners closely with Managed Service Providers and SIAM partners to ensure fast, reliable incident resolution and disciplined governance of change activities.
  • The position requires leading daily operations of the global Service Desk while governing SLAs, KPIs, and operational scorecards to meet or exceed expectations.
  • PHINIA offers a strong local presence with interesting global opportunities, competitive compensation, and formal development opportunities at all career stages.

Matching Summary

Match Score: 85

PHINIA Inc. is seeking a Service Desk and Change Management Lead to oversee global Tier 1 Service Desk operations and manage enterprise-wide Change Management processes. The role involves collaboration with various teams and partners to ensure efficient service delivery and operational excellence.

Salary

Not specified; Not specified; Competitive benefits including health, well-being, and family-centric policies

Skills & Requirements

Must-have

  • Global Tier 1 Service Desk leadership
  • Enterprise Change Management governance
  • ServiceNow or Jira Service Management expertise
  • ITIL process implementation (Incident, Problem, Change)
  • SIAM operating model experience
  • CMDB modeling and service mapping

Nice-to-have

  • AI-assisted support and virtual agents
  • Agile/Scrum methodologies
  • Cross-functional stakeholder collaboration
  • Digital employee experience enhancement
  • AIOps insights analysis

Key Requirements

  • Bachelor's degree in computer science or related field
  • 6-10+ years managing ITSM platforms in global enterprise
  • ITIL Foundation certification required
  • Authorized to work full-time in the country of hire
  • ServiceNow Certified System Administrator preferred

Work Rights

Must be currently authorized to work on a full-time basis in the country where the position is based

Sponsorship: available

Tailored Resume

Cover Letter