Base: not specified; bonus/equity: annual incentiv...
Onsite
Customer service management
Soft bucket (0-60 dpd) collections
Operational excellence and vendor management
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other
Job Summary
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.
We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities.
This position offers work life harmony, relocation assistance, holistic development, and financial wellness benefits including an annual incentive bonus plan.
Matching Summary
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.
Salary
Base: Not specified; Bonus/Equity: Annual incentive bonus plan; Benefits: Medical, life and personal accident coverage, employee mental wellness assistance program, employee investment plan
Skills & Requirements
Must-have
Customer service management
Soft bucket (0-60 DPD) collections
Operational excellence and vendor management
Work onsite five days a week
Managing complex customer inquiries
Real-time customer contact metrics management
Nice-to-have
Coaching and mentoring skills
Conflict management techniques
Effective communication skills
Problem solving approaches
Call center management knowledge
Customer retention strategies
Decision making and critical thinking
Key Requirements
Degree or equivalent experience
Work onsite five days a week in Bangalore
No visa sponsorship available
Extensive experience in customer service and decision making
Work Rights
Must be eligible to work in India without visa sponsorship