Senior Operations Analyst - Usd/ Tfx /ach Customer Service

Bank of America (GHR)

In-office with flexibility based on role-specific considerations.
Project management experience
Operational analysis and reporting
Microsoft office proficiency
Bank of America seeks a Senior Operations Analyst to enhance operational performance in customer service and payment operations through analysis, reporting, and process improvement. The role emphasizes a collaborative culture and offers opportunities for career growth within an inclusive workplace

Job Summary

  • This role is responsible for analyzing day-to-day issues, researching solutions, and providing resolution for various business unit challenges.
  • The position requires developing management reports, dashboards, and executive summaries to support operational performance and decision-making.
  • Candidates must demonstrate the ability to support audit activities, track issues, and coordinate remediation efforts within a risk-aware culture.

Matching Summary

Match Score: 85

Bank of America seeks a Senior Operations Analyst to enhance operational performance in customer service and payment operations through analysis, reporting, and process improvement. The role emphasizes a collaborative culture and offers opportunities for career growth within an inclusive workplace.

Skills & Requirements

Must-have

  • Project management experience
  • Operational analysis and reporting
  • Microsoft Office proficiency
  • Risk and control culture support
  • Process documentation creation

Nice-to-have

  • Global Payment Operations knowledge
  • Single Process Inventory experience
  • Process Owner Portal familiarity
  • Strong written communication skills
  • Cross-functional collaboration ability

Key Requirements

  • Minimum of 1 year project management experience
  • Experience tracking or managing complaints
  • Bachelor's degree or equivalent work experience

Work Rights

Not specified

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