Customer Operations Manager

Integer

Not specified
7+ years medical device experience
Bachelor's degree in business
Fda regulations compliance
Integer is seeking a Customer Operations Manager to lead customer advocacy and enhance customer experience through collaboration with various teams. The ideal candidate will have extensive experience in customer operations within the medical device sector and a strong focus on customer success

Job Summary

  • The primary purpose of this position is to provide leadership, direction, and solution-oriented thinking to the Site Leadership Team while ensuring advocacy for the customer.
  • This role acts as the site-based customer champion responsible for developing the unconstrained unit forecast for the S&OP process and supporting factory direct customers.
  • The manager must adhere to all safety, environmental, security, and quality requirements including FDA regulations and ISO certification standards.

Matching Summary

Match Score: 85

Integer is seeking a Customer Operations Manager to lead customer advocacy and enhance customer experience through collaboration with various teams. The ideal candidate will have extensive experience in customer operations within the medical device sector and a strong focus on customer success.

Skills & Requirements

Must-have

  • 7+ years medical device experience
  • Bachelor's degree in business
  • FDA regulations compliance
  • ISO certification adherence
  • S&OP forecasting process

Nice-to-have

  • Strong customer advocacy skills
  • Cross-functional collaboration ability
  • Process improvement mindset
  • Strategic relationship building
  • Leadership and team guidance

Key Requirements

  • Minimum 7 years experience in medical device field
  • Bachelor's degree in business or related field
  • Knowledge of FDA regulations and QMS
  • Experience with ISO certification audits

Work Rights

Not specified

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