Tech Support Admin Associate

Advocate Health

Greater Milwaukee South Region, US
$26.55 - $39.85; not specified; not specified ph
Onsite
24x7x365 coverage
Hit environment optimization
End-user support and training
Ensures the HIT environment is functioning at an optimal level and end-users’ needs are met, providing end-user support including training on new device capability, basic device operations, accessing network resources, and device security best practices

Job Summary

  • Ensures the HIT environment is functioning at an optimal level and end-users’ needs are met, providing end-user support including training on new device capability, basic device operations, accessing network resources, and device security best practices.
  • Contributes to Endpoint Fleet Technology Management for any Advocate Health Device, including analysis, configuration, installation, maintenance, upgrades, and retirement of hardware and software which requires 24/7 support in addition to business travel.
  • Advocate Health offers a comprehensive suite of Total Rewards, including competitive compensation, generous retirement offerings, and programs that invest in your career development.

Matching Summary

Ensures the HIT environment is functioning at an optimal level and end-users’ needs are met, providing end-user support including training on new device capability, basic device operations, accessing network resources, and device security best practices.

Salary

$26.55 - $39.85; Not specified; Not specified

Skills & Requirements

Must-have

  • 24x7x365 coverage
  • HIT environment optimization
  • end-user support and training
  • ticket management and resolution
  • hardware and software maintenance
  • IT asset management processes

Nice-to-have

  • excellent interpersonal skills
  • positive attitude
  • healthcare background
  • customer service experience
  • emerging technologies initiatives

Key Requirements

  • 1 year of experience in complex IT operating environment
  • Bachelor's degree or equivalent experience
  • Ability to lift up to 35 pounds
  • Must be able to travel

Work Rights

Not specified

Tailored Resume

Cover Letter