Therapy Support Consultant

Air Liquide Healthcare Australia

Ormeau, Australia
Outbound phone calls
Patient support over the phone
Troubleshoot issues
The Main Objective of this position is to deliver therapy support to patients receiving CPAP and other Sleep Therapies provided by Air Liquide Healthcare

Job Summary

  • The Main Objective of this position is to deliver therapy support to patients receiving CPAP and other Sleep Therapies provided by Air Liquide Healthcare.
  • This position reports to the Team leader - Therapy Support and is primarily involved in outbound phone calls to monitor on-going compliance to therapy, troubleshoot issues and to identify needs for additional assistance.
  • Air Liquide is committed to building a diverse and inclusive workplace that embraces the diversity of its employees, customers, patients, community stakeholders and cultures across the world.

Matching Summary

The Main Objective of this position is to deliver therapy support to patients receiving CPAP and other Sleep Therapies provided by Air Liquide Healthcare.

Skills & Requirements

Must-have

  • Outbound phone calls
  • Patient support over the phone
  • Troubleshoot issues
  • Process sales and dispatch
  • Record patient contact

Nice-to-have

  • Interpersonal and communication skills
  • Superior phone manners
  • Work autonomously
  • Diverse and inclusive workplace

Key Requirements

  • 1 year sales or customer service experience
  • Telesales or call centre experience
  • Ability to read, analyse and interpret documents
  • Ability to solve practical problems
  • Excellent computer literacy

Work Rights

Not specified

Tailored Resume

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