Patient Experience Specialist 1, Full Time

University of Miami

Miami, FL, United States
Patient support and assistance
Feedback and complaint review
Collaborate with clinical colleagues
The Patient Experience Specialist functions as a bridge between patients and the health system, providing support and assistance for patient experience concerns and complaints

Job Summary

  • The Patient Experience Specialist functions as a bridge between patients and the health system, providing support and assistance for patient experience concerns and complaints.
  • Perform daily rounds on patients, collecting accurate documentation of confidential and all other pertinent information within the feedback module database used by the department.
  • The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

Matching Summary

The Patient Experience Specialist functions as a bridge between patients and the health system, providing support and assistance for patient experience concerns and complaints.

Skills & Requirements

Must-have

  • Patient support and assistance
  • Feedback and complaint review
  • Collaborate with clinical colleagues
  • Conflict resolution skills
  • Active listening and empathy
  • Handle sensitive situations

Nice-to-have

  • Contribute to peaceful healing environment
  • Enhance communication and connection
  • Process and system improvement opportunities
  • Commitment to University core values

Key Requirements

  • Minimum 3 years relevant experience
  • Bachelor's Degree preferred
  • Proficiency in computer software

Work Rights

Not specified

Tailored Resume

Cover Letter