Upbound Inc is seeking a Senior Customer Support Engineer to provide exceptional technical support within a cloud-native ecosystem. The ideal candidate will have a strong background in technical support, particularly with Kubernetes and cloud-native technologies, and a passion for delivering outstanding customer experiences
Job Summary
Upbound is building the Intelligent Control Plane to power the AI-native enterprise with programmable and autonomous infrastructure.
This role involves owning the customer experience from first touch to resolution while serving as a trusted technical advisor.
The position requires driving root cause analysis using observability tools like Prometheus and Grafana without needing Engineering interpretation.
Matching Summary
Match Score: 85
Upbound Inc is seeking a Senior Customer Support Engineer to provide exceptional technical support within a cloud-native ecosystem. The ideal candidate will have a strong background in technical support, particularly with Kubernetes and cloud-native technologies, and a passion for delivering outstanding customer experiences.
Skills & Requirements
Must-have
4+ years technical support experience
Kubernetes and cloud-native technologies
Helm OCI artifact distribution RBAC
Prometheus Grafana Loki observability
Vulnerability management CVE triaging
Root cause analysis independently
Nice-to-have
Experience with Upbound Crossplane
Knowledge-Centered Service KCS methodology
Agentic tooling and AI workflows
GitOps ArgoCD Flux reconciliation
Platform engineering background
Python Bash scripting skills
Key Requirements
4+ years in technical support or customer-facing engineering
Solid experience with Kubernetes and infrastructure-as-code