Technical Services Supervisor

jobs.abbott

Tokyo, Japan
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Complaint handling and resolution
People management and development
Regulatory compliance
** Abbott is seeking a Technical Services Supervisor in Tokyo to lead a Complaint Intake/Technical Services team, ensuring effective complaint handling and compliance within the medical device industry. The role emphasizes people management, coaching, and continuous improvement, fostering a strong team culture. **

Job Summary

  • The Technical Support Supervisor is responsible for coordinating and executing day-to-day operations of a Complaint Intake/Technical services team that supports assigned markets in relation to technical complaint handling and resolution.
  • Responsibilities include people management, coaching, driving regulatory compliance, managing change and improvement initiatives, and ensuring global strategic imperatives are achieved.
  • The role requires managing team performance, providing feedback, developing employee skills, fostering teamwork, and ensuring clear, effective, and efficient communication.

Matching Summary

Match Score: 75

** Abbott is seeking a Technical Services Supervisor in Tokyo to lead a Complaint Intake/Technical Services team, ensuring effective complaint handling and compliance within the medical device industry. The role emphasizes people management, coaching, and continuous improvement, fostering a strong team culture. **

Skills & Requirements

Must-have

  • Complaint handling and resolution
  • People management and development
  • Regulatory compliance
  • Continuous improvement initiatives
  • Quality System processes
  • Data analysis and reporting

Nice-to-have

  • Team-based culture
  • Emotional intelligence
  • Active listening
  • Solution-oriented investigations
  • Cross-functional collaboration

Key Requirements

  • 3rd Level Certificate, Diploma or Degree
  • Minimum 5 years' experience
  • Supervisory/team lead experience
  • Medical device industry experience

Work Rights

Not specified

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