Administrative Services Representative

TheCignaGroup LLC

Kuala Lumpur, Malaysia
Not specified
Manage and optimize case queues
Ensure timely workload allocation
Maintain sla commitments
The Cigna Group is seeking an Administrative Services Representative in Kuala Lumpur, Malaysia, to manage and optimize case queues using Salesforce. The ideal candidate will have strong organizational skills, attention to detail, and experience in administrative or queue management roles, preferably within the healthcare industry

Job Summary

  • The role focuses on managing and optimizing case queues within Salesforce to ensure timely allocation of workload.
  • You will be responsible for sorting claims, uploading provider details, and routing cases to appropriate handlers.
  • The position requires identifying potential SLA breaches and collaborating with team leaders across GIH sites.

Matching Summary

Match Score: 75

The Cigna Group is seeking an Administrative Services Representative in Kuala Lumpur, Malaysia, to manage and optimize case queues using Salesforce. The ideal candidate will have strong organizational skills, attention to detail, and experience in administrative or queue management roles, preferably within the healthcare industry.

Skills & Requirements

Must-have

  • Manage and optimize case queues
  • Ensure timely workload allocation
  • Maintain SLA commitments
  • Accurate data classification
  • Route cases to correct queues

Nice-to-have

  • Prior healthcare industry experience
  • Experience with case management software
  • Process improvement opportunities
  • Strong critical thinking skills

Key Requirements

  • 1-3 years administrative or queue management experience
  • Proficiency in Microsoft Office Suite
  • Strong attention to detail and accuracy

Work Rights

Not specified

Tailored Resume

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