Duty Manager

Sofitel Brisbane Central

Phu Quoc, Vietnam
On-site
Manage daily briefings and staff tasks
Review rate variance reports for revenue control
Handle guest complaints tactfully and efficiently
The role involves supervising all front desk tasks to ensure the highest quality service and adherence to department standards

Job Summary

  • The role involves supervising all front desk tasks to ensure the highest quality service and adherence to department standards.
  • Candidates must be prepared to handle hotel emergencies, manage overbooking situations, and conduct the full Night Audit process.
  • The position requires maintaining a high standard of personal appearance while motivating team members to deliver exceptional guest experiences.

Matching Summary

The role involves supervising all front desk tasks to ensure the highest quality service and adherence to department standards.

Skills & Requirements

Must-have

  • Manage daily briefings and staff tasks
  • Review rate variance reports for revenue control
  • Handle guest complaints tactfully and efficiently
  • Conduct Night Audit Process for hotel
  • Ensure safety, security, and loss control compliance

Nice-to-have

  • Ability to speak other languages
  • Basic understanding of local languages
  • Motivational leadership style
  • Knowledge of ALL Points enrollment program

Key Requirements

  • Diploma in Tourism or Hospitality Management
  • Minimum 2 years of relevant experience
  • Excellent English reading, writing, and oral proficiency

Work Rights

Not specified

Tailored Resume

Cover Letter