Customer Success Team Lead

Jobgether

Italy, Italy
On-site
Customer onboarding and adoption
Customer retention strategies
Scalable framework development
Shape and elevate the Customer Success function during a key stage of organizational evolution, defining what best-in-class customer outcomes look like

Job Summary

  • Shape and elevate the Customer Success function during a key stage of organizational evolution, defining what best-in-class customer outcomes look like.
  • Act as a player-coach, managing a strategic DACH portfolio while building scalable frameworks for onboarding, adoption, and retention.
  • Design systems that predict and prevent churn while ensuring seamless customer lifecycle transitions.

Matching Summary

Shape and elevate the Customer Success function during a key stage of organizational evolution, defining what best-in-class customer outcomes look like.

Skills & Requirements

Must-have

  • Customer onboarding and adoption
  • Customer retention strategies
  • Scalable framework development
  • Gross revenue retention
  • Product value realization
  • Cross-functional collaboration

Nice-to-have

  • Thrives in ambiguity
  • Creates structure
  • Strategic builder

Key Requirements

  • Leadership role
  • Player-coach management style
  • Strategic DACH portfolio management

Work Rights

Not specified

Tailored Resume

Cover Letter