Order Management Specialist

Airi Quideer

Unknown
Order entry and monitoring
Customer complaint resolution
High-volume call management
This role acts as a primary liaison between the organization, its clients, and third-party payors to facilitate contract management and operational continuity

Job Summary

  • This role acts as a primary liaison between the organization, its clients, and third-party payors to facilitate contract management and operational continuity.
  • The position involves monitoring daily orders, collaborating with operations for logistics, managing high call volumes, resolving complaints, and analyzing key performance indicators.
  • The company is committed to building a diverse and inclusive workplace that embraces the diversity of employees, customers, and community stakeholders worldwide.

Matching Summary

This role acts as a primary liaison between the organization, its clients, and third-party payors to facilitate contract management and operational continuity.

Skills & Requirements

Must-have

  • Order entry and monitoring
  • Customer complaint resolution
  • High-volume call management
  • Operations coordination
  • PowerBI dashboard monitoring
  • Multitasking and time management

Nice-to-have

  • Excellent business English
  • Motivated learner
  • Team environment adaptability
  • Analytical and problem solving skills
  • Training new hires
  • Improving customer service processes

Key Requirements

  • Bachelor degree preferred
  • 1 to 2 years customer experience management
  • Fresh graduates welcome

Work Rights

Not specified

Tailored Resume

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