This role provides application support for FNZ business, involving issue management from external and internal clients to meet KPIs and SLAs and ensure a robust production environment
Job Summary
This role provides application support for FNZ business, involving issue management from external and internal clients to meet KPIs and SLAs and ensure a robust production environment.
The team is responsible for providing high quality and timely first line support globally, incident resolution, stakeholder communication, and post incident reviews to improve service.
FNZ is committed to opening up wealth so that everyone can invest in their future, partnering with leading financial institutions managing over US$2.4 trillion in assets.
Matching Summary
This role provides application support for FNZ business, involving issue management from external and internal clients to meet KPIs and SLAs and ensure a robust production environment.
Skills & Requirements
Must-have
First Line Support to global clients
Incident resolution and triage
Application performance monitoring
Stakeholder communication management
Service Level Management support
SQL intermediate skills
Excellent communication skills
Nice-to-have
Familiarity with financial markets and products
Experience with Microsoft .NET development
Strong analytical thinking
Problem-solving abilities
Independent and delivery focused
Excellent organisational and time management skills
Ability to work under high pressure
Key Requirements
Bachelor’s Degree or higher in relevant field or equivalent experience
Intermediate SQL skills
Commitment to working long hours around project deadlines
Ability to prioritize and execute tasks in high-pressure environment