KEY ACCOUNT MANAGER

TAIDII PTE. LTD.

Singapore, Singapore
Not specified
New client onboarding and training
Maintain long-term customer relationships
Conduct refreshment training and troubleshooting
TAIDII PTE. LTD. is seeking a Key Account Manager to oversee client onboarding, maintain customer relationships, and ensure customer satisfaction in Singapore. The role involves training, troubleshooting, and collaborating with internal teams to enhance product offerings and drive upselling opportunities

Job Summary

  • The role involves managing the entire client lifecycle from new onboarding through to long-term retention and satisfaction.
  • Success requires close collaboration with the Product Team to translate client feedback into continuous product improvements.
  • Key responsibilities include driving renewals and upsells while ensuring all Service Level Agreements are met.

Matching Summary

Match Score: 85

TAIDII PTE. LTD. is seeking a Key Account Manager to oversee client onboarding, maintain customer relationships, and ensure customer satisfaction in Singapore. The role involves training, troubleshooting, and collaborating with internal teams to enhance product offerings and drive upselling opportunities.

Skills & Requirements

Must-have

  • New client onboarding and training
  • Maintain long-term customer relationships
  • Conduct refreshment training and troubleshooting
  • Gather product requirements and feedback
  • Manage SLA achievement with stakeholders

Nice-to-have

  • Strong relationship building skills
  • Proactive opportunity identification
  • Collaborative cross-functional teamwork

Key Requirements

  • Experience in client account management
  • Ability to conduct training and support sessions
  • Strong analytical skills for SLA tracking

Work Rights

Not specified

Tailored Resume

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