Technical support for installation and commissioning
Resolve technical issues
Ensure product compliance with safety, process, and quality
Technical Field Support Manager provides technical support during the installation and commissioning of KONE products, resolving issues to ensure compliance with safety, process, and quality requirements
Job Summary
Technical Field Support Manager provides technical support during the installation and commissioning of KONE products, resolving issues to ensure compliance with safety, process, and quality requirements.
Responsibilities include remote and site support, digital/PFI/software/BIM support, ride comfort, product development, method and tools development, training, quality reporting, and safety adherence.
KONE offers career progression, comprehensive learning and development programs, and a lively working environment with open-minded leaders.
Matching Summary
Technical Field Support Manager provides technical support during the installation and commissioning of KONE products, resolving issues to ensure compliance with safety, process, and quality requirements.
Skills & Requirements
Must-have
Technical support for installation and commissioning
Resolve technical issues
Ensure product compliance with safety, process, and quality
Provide training to local trainers/employees
Create quality reports and list issues
Adhere to KONE safety requirements
Nice-to-have
Teamwork and collaborative working culture
Innovative and sustainable solutions
Work-life balance and employee well-being
Key Requirements
Bachelor’s degree in Engineering or relevant field
Fluent in English and other SEA languages
Flexible to travel
Knowledge of KONE and/or non-KONE products
Holistic product knowledge and corrective action process
Good technical understanding of product and service solutions
Prior commercial business experience or strong business-oriented mindset
Prior experience in manufacturing, process, or engineering functions