Technical Support Technician - International (europe)

MicroAire Surgical Instruments LLC

Germany
Fully remote
Medical device hardware troubleshooting
On-site installation and configuration
Troubleshooting via phone, email, remote tools
Serve as the primary technical liaison for European customers, providing on-site installation, setup, troubleshooting, and ongoing technical support for MicroAire surgical equipment

Job Summary

  • Serve as the primary technical liaison for European customers, providing on-site installation, setup, troubleshooting, and ongoing technical support for MicroAire surgical equipment.
  • This role combines hands-on field support, remote assistance, and customer training, while partnering closely with International Sales, Quality, Operations, and Engineering.
  • Accurately document all customer interactions, service activities, and technical issues, ensuring compliance with quality system and regulatory requirements.

Matching Summary

Serve as the primary technical liaison for European customers, providing on-site installation, setup, troubleshooting, and ongoing technical support for MicroAire surgical equipment.

Skills & Requirements

Must-have

  • Medical device hardware troubleshooting
  • On-site installation and configuration
  • Troubleshooting via phone, email, remote tools
  • Customer training on equipment operation
  • Documentation of service activities
  • Compliance with FDA and EU MDR

Nice-to-have

  • Cross-cultural communication skills
  • Relationship-based customer support
  • Continuous learning and improvement mindset
  • Adaptability to new products and applications

Key Requirements

  • Bachelor's degree in technical discipline
  • Experience supporting medical devices
  • Experience working with healthcare professionals
  • Ability to travel 60% internationally

Work Rights

Not specified

Tailored Resume

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