When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other
Job Summary
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.
Assists with product problem management within an assigned territory or industry; Maximizes Customer Loyalty while minimizing the commercial impact of customer complaints related to products, applications, and maintenance requirements thru appropriate and timely use of resources including Goodwill.
Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.
Matching Summary
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.
Skills & Requirements
Must-have
Product problem management
Customer loyalty maximization
Dealer technical capability building
Technical guidance and counseling
Product Improvement Programs management
Internal business partner collaboration
Nice-to-have
Customer focus and satisfaction
Service excellence and recovery
Consulting and client guidance
Effective communication skills
Problem solving and resolution
Relationship management
Technical excellence and solutions
Key Requirements
Bachelor Degree in Mechanical Engineering
Strong technical knowledge of mining equipment
Good understanding of mechanical and hydraulic powertrain systems