Technical Specialist

403

Melbourne, Australia
Not specified; generous discounts from over 350 re...
Fully remote
Strong experience administering src act claims
Expertise in reconsiderations, appeals, and reviews
Ability to coach and train case managers
This role supports Case Management teams by providing technical guidance and training specific to the Safety, Rehabilitation and Compensation Act 1988

Job Summary

  • This role supports Case Management teams by providing technical guidance and training specific to the Safety, Rehabilitation and Compensation Act 1988.
  • The position involves undertaking reconsiderations, appeals, and reviews of compensation entitlements while coaching team members to deliver a world-class customer experience.
  • EML offers a diverse culture with flexibility to work from home up to 3 days per week, along with comprehensive learning and development opportunities.

Matching Summary

This role supports Case Management teams by providing technical guidance and training specific to the Safety, Rehabilitation and Compensation Act 1988.

Salary

Not specified; Generous discounts from over 350 retailers; Up to 16 weeks paid parental leave plus super

Skills & Requirements

Must-have

  • Strong experience administering SRC Act claims
  • Expertise in reconsiderations, appeals, and reviews
  • Ability to coach and train Case Managers
  • Knowledge of case law and risk management principles
  • Experience in dispute resolution and mediation

Nice-to-have

  • Motivated self-starter in fast-paced environment
  • Excellent stakeholder management skills
  • Commitment to continuous improvement initiatives
  • Customer-centric approach to claim outcomes

Key Requirements

  • Demonstrated ability managing portfolio of claims under SRC Act
  • Strong written and verbal communication skills
  • Evidence of decision making in Workers Compensation setting

Work Rights

Not specified

Tailored Resume

Cover Letter