Travel & Expenses Customer Support Analyst (spanish Speaker)

AIRBUS DS GEO SA

Coimbra, Portugal
Not specified; not specified; benefits include hyb...
Hybrid
Fluency in english and spanish
1+ year of work experience
Strong phone contact handling skills
The role involves managing incoming calls, emails, and chat messages for Airbus travelers while maintaining a positive tone

Job Summary

  • The role involves managing incoming calls, emails, and chat messages for Airbus travelers while maintaining a positive tone.
  • Employees must identify traveler needs, resolve complaints, and provide accurate information based on company policies and tax laws.
  • The position offers a hybrid working model, diverse career opportunities within Airbus, and an intense onboarding experience.

Matching Summary

The role involves managing incoming calls, emails, and chat messages for Airbus travelers while maintaining a positive tone.

Salary

Not specified; Not specified; Benefits include hybrid work model and diverse career opportunities

Skills & Requirements

Must-have

  • Fluency in English and Spanish
  • 1+ year of work experience
  • Strong phone contact handling skills
  • Active listening abilities
  • Knowledge of Airbus Policies

Nice-to-have

  • Experience with Service Now or Google Workplace
  • KDS NEO experience preferred
  • Ability to promote best practices
  • Resilient when handling complaints
  • Proven client service representative background

Key Requirements

  • 1+ year of customer support experience
  • Fluency in English and Spanish (mandatory)
  • Strong computer operation skills

Work Rights

Not specified

Tailored Resume

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