Customer Support Agent (emea) | Philippines

HEIDI HEALTH

Makati City, Philippines
Remote
2+ years customer support experience
Saas or healthtech background
High-trust environment experience
Heidi Health is seeking a Customer Support Agent to provide exceptional support to healthcare professionals using their AI-powered tools in a remote capacity. The ideal candidate should have at least 2 years of experience in customer service, preferably in SaaS or HealthTech, and possess strong communication and problem-solving skills

Job Summary

  • Heidi is on a mission to halve the time it takes to deliver world-class care using AI systems.
  • The role involves acting as the first point of contact for healthcare professionals via chat, email, and phone.
  • Employees can work from home with the possibility of hybrid work and fast-track career opportunities.

Matching Summary

Match Score: 85

Heidi Health is seeking a Customer Support Agent to provide exceptional support to healthcare professionals using their AI-powered tools in a remote capacity. The ideal candidate should have at least 2 years of experience in customer service, preferably in SaaS or HealthTech, and possess strong communication and problem-solving skills.

Skills & Requirements

Must-have

  • 2+ years customer support experience
  • SaaS or HealthTech background
  • High-trust environment experience
  • Excellent written and verbal communication
  • Structured problem-solving approach

Nice-to-have

  • Empathy for clinical settings
  • Ability to learn technical products quickly
  • Collaborative mindset with internal teams
  • Willingness to work weekends/evenings
  • Pride in delivering human experiences

Key Requirements

  • 2+ years in customer support roles
  • Experience in SaaS or HealthTech sectors
  • Strong attention to accuracy in regulated contexts

Work Rights

Not specified

Tailored Resume

Cover Letter