8x8 is seeking a data-driven Associate Engagement Manager to enhance customer relationships and drive the adoption of their Recurring Services portfolio. The role focuses on analyzing customer data to identify upselling opportunities and requires strong communication and analytical skills
Job Summary
The role focuses on moving customers from a self-managed state to an optimized services model by identifying whitespace opportunities within the existing client base.
Candidates will utilize internal dashboards and health scores to craft highly personalized outreach strategies that address specific customer pain points and business goals.
Success is measured by account penetration, qualified pipeline generation, closed deals for recurring services, and improved Net Retention rates through increased stickiness.
Matching Summary
Match Score: 85
8x8 is seeking a data-driven Associate Engagement Manager to enhance customer relationships and drive the adoption of their Recurring Services portfolio. The role focuses on analyzing customer data to identify upselling opportunities and requires strong communication and analytical skills.
Skills & Requirements
Must-have
Salesforce CRM data analysis
Customer usage pattern identification
Consultative selling skills
Internal collaboration with CSMs
Personalized outreach crafting
Nice-to-have
Hunter mentality with service heart
High emotional intelligence (EQ)
Experience in UCaaS/CCaaS ecosystem
Ability to explain complex offers simply
Proactive managed environment mindset
Key Requirements
Relevant experience in Business Development or Account Management
Experience with upselling and cross-selling
Proficiency with Salesforce and Google Desktop tools