The role involves communicating with claimants regarding leave applications and claim status while ensuring timely processing of documents
Job Summary
The role involves communicating with claimants regarding leave applications and claim status while ensuring timely processing of documents.
Employees will analyze FMLA and STD documentation to determine if all necessary information is provided before proceeding with claim assignment.
TELUS Health empowers individuals to live their healthiest lives by leveraging technology to improve outcomes for consumers and healthcare professionals.
Matching Summary
The role involves communicating with claimants regarding leave applications and claim status while ensuring timely processing of documents.
Skills & Requirements
Must-have
2 years call center experience
High School Diploma required
FMLA and STD document review
Strong interpersonal skills
Excellent computer skills
Nice-to-have
Human Resources experience preferred
Disability management background
Associate's Degree preferred
Problem-solving abilities
Paperless environment proficiency
Key Requirements
2 years call center customer service experience
High School Diploma
Full-time hours between 8:00am-7:00pm EST
Experience in Human Resources or Disability management (Preferred)