Customer Success Manager - Portfolio Accounts

Asana

Dublin, Ireland
Base: €79,200-€90,400; bonus/equity: not specified...
On-site
Customer outcomes
Change management consulting
Design workshops
Drive adoption and retention across a broader customer base by partnering with customers on how to best leverage Asana to achieve their unique business objectives

Job Summary

  • Drive adoption and retention across a broader customer base by partnering with customers on how to best leverage Asana to achieve their unique business objectives.
  • Empower customers to become self-sufficient Asana champions, solving for their immediate needs while focusing on their long term success, value realisation, and retention.
  • Proactively partner with Sales and Renewals to flag at risk accounts, provide customer insights, and highlight expansion opportunities and retention risks.

Matching Summary

Drive adoption and retention across a broader customer base by partnering with customers on how to best leverage Asana to achieve their unique business objectives.

Salary

Base: €79,200-€90,400; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Customer outcomes
  • Change management consulting
  • Design workshops
  • Thought partner to customers
  • Cross-functional collaboration

Nice-to-have

  • Empathetic
  • Customer-centricity
  • Curiosity about AI tools

Key Requirements

  • 3 years Account Management or Customer Success
  • Fluent in English
  • Office-centric hybrid schedule

Work Rights

Not specified

Tailored Resume

Cover Letter