Technical Support Specialist Fusion 360 (german Speaking)

Autodesk

Kraków, Poland
3d cad/cam/cae knowledge
Autodesk products experience
Respond to support requests
Respond to support requests via multiple channels (chat, phone, web, online forums, and other channels) and adhere to documented processes

Job Summary

  • Respond to support requests via multiple channels (chat, phone, web, online forums, and other channels) and adhere to documented processes.
  • Assist in the fundamental development and maintenance of internal knowledge base quality, via the Knowledge Centered Support (KCS) methodology.
  • Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

Matching Summary

Respond to support requests via multiple channels (chat, phone, web, online forums, and other channels) and adhere to documented processes.

Skills & Requirements

Must-have

  • 3D CAD/CAM/CAE knowledge
  • Autodesk products experience
  • Respond to support requests
  • Document support interactions
  • Troubleshooting and analytical skills

Nice-to-have

  • Customer experience passion
  • Team player
  • Build strong relationships

Key Requirements

  • Bachelor's degree or Diploma
  • 3 years of product experience
  • Very good English and German communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter