The Senior Customer Success Manager is essential in driving customer engagement and customer relationship maximizing product usage, serving as the primary liaison for our most complex customers
Job Summary
The Senior Customer Success Manager is essential in driving customer engagement and customer relationship maximizing product usage, serving as the primary liaison for our most complex customers.
Responsibilities include cultivating and maintaining long-lasting customer relationships, developing and executing personalized success plans, and facilitating seamless onboarding and training experiences.
We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
Matching Summary
The Senior Customer Success Manager is essential in driving customer engagement and customer relationship maximizing product usage, serving as the primary liaison for our most complex customers.
Salary
Base: $123,200 USD - $228,800 USD; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
Customer engagement and relationship maximization
Develop and execute success plans
Monitor adoption trends and usage
Facilitate seamless onboarding and training
Gather customer feedback for product development
Collaborate with sales for retention and expansion
Nice-to-have
Curiosity and learning agility
Proactive and work urgently
Strategic thinking and problem solver
Collaborative and accountable
Work-life balance and flexibility
Key Requirements
Bachelor's degree in a relevant field
Prior experience in tax technology sector
Experience working with tax professionals
Functional/technical skills in GenAI systems
Understanding tax workflows, terminology, and challenges