The Account Manager is accountable for developing and implementing an account business plan which will delight our clients and ensure a healthy long-term relationship
Job Summary
The Account Manager is accountable for developing and implementing an account business plan which will delight our clients and ensure a healthy long-term relationship.
Responsible for all site operations with team managers, developing a deep understanding of contract key performance indicators (KPIs) and reporting requirements.
Actively encourage an environment that supports teamwork, co-operation, performance excellence and personal success.
Matching Summary
The Account Manager is accountable for developing and implementing an account business plan which will delight our clients and ensure a healthy long-term relationship.
Skills & Requirements
Must-have
Develop and implement account business plan
Anticipate client needs and outperform KPIs
Create and manage high performing teams
Site operations management with team managers
Develop deep understanding of contract KPIs
Manage client relationships and stakeholder needs
Ensure budget accuracy and financial results within KPIs
Encourage teamwork and performance excellence
Effective communication in English and Japanese
Resolve first-line conflicts and deal with political situations
Nice-to-have
Understand great service and strive for excellence
Think in traditional and non-traditional manners
Connect strategic matters to operational deliverables
Employ holistic approaches and look at long-term solutions
Customer service-oriented attitude
Proactive and positive attitude
Excellent multi-tasking and project management skills
Key Requirements
Minimum 10 years' experience in Facilities Management or Hospitality
Minimum 5 years' experience in people operations and client relationship management
Experience in handling client matters with ability to escalate or give first-hand advice
Demonstrated experience in balancing client and firm interests
Experience in translating strategic needs into deliverable programs
Has handled a P&L and/or understands financial systems
Able to effectively communicate in English and Japanese