Technical Delivery Support Analyst - Talent And Learning

Embeda

Warsaw, Poland
Base: zł148,800 pln - zł223,200 pln; bonus/equity:...
Fully remote
Saas enterprise software support
Object oriented programming knowledge
Sql syntax reading
The Workday Customer Support Team is passionate about Customer service, innovation and excellence

Job Summary

  • The Workday Customer Support Team is passionate about Customer service, innovation and excellence.
  • This role involves handling time critical issues, collaborating with multiple teams, and maintaining certifications and training.
  • Workday offers a flexible work approach combining in-person and remote work to support work-life balance and community.

Matching Summary

The Workday Customer Support Team is passionate about Customer service, innovation and excellence.

Salary

Base: zł148,800 PLN - zł223,200 PLN; Bonus/Equity: Eligible for Workday Bonus Plan and stock grants; Benefits: Not specified

Skills & Requirements

Must-have

  • SaaS Enterprise software support
  • Object Oriented Programming knowledge
  • SQL syntax reading
  • API client experience
  • Customer support case management
  • 24/7 global support shifts

Nice-to-have

  • Creative approach and eagerness to learn
  • Collaborative communication skills
  • Resilience under pressure
  • Mentoring and coaching others
  • Flexible work schedule
  • Knowledge Centered Service contribution

Key Requirements

  • 3 years SaaS Enterprise software experience
  • Basic knowledge of Object Oriented Programming languages
  • Basic SQL syntax knowledge
  • Experience with API clients like SoapUI or Postman
  • Ability to support or implement HCM and Talent solutions
  • Experience managing support case queues

Work Rights

Not specified

Tailored Resume

Cover Letter