Service Center Support Specialist

University of Arkansas, Fayetteville

Fayetteville, AR, US
Base: $39,930 - $43,923; bonus/equity: not specifi...
Customer-facing support
Maintenance request processing
Key inventory administration
The Service Center Support Specialist is the primary customer-facing agent of the Facilities Management department, greeting customers, answering the departmental switchboard, receiving incoming maintenance and project requests, and administering the functions of the campus Key Center

Job Summary

  • The Service Center Support Specialist is the primary customer-facing agent of the Facilities Management department, greeting customers, answering the departmental switchboard, receiving incoming maintenance and project requests, and administering the functions of the campus Key Center.
  • The University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance with benefits including health, dental, life and disability insurance, tuition waivers, holidays, leave accrual, and retirement programs with university contributions.
  • The position requires regular, reliable attendance and the ability to maintain collegial, harmonious working relationships while ensuring accurate data entry and routing of work requests for expeditious handling.

Matching Summary

The Service Center Support Specialist is the primary customer-facing agent of the Facilities Management department, greeting customers, answering the departmental switchboard, receiving incoming maintenance and project requests, and administering the functions of the campus Key Center.

Salary

Base: $39,930 - $43,923; Bonus/Equity: Not specified; Benefits: Health, dental, life and disability insurance, tuition waivers, holidays, leave accrual, retirement programs

Skills & Requirements

Must-have

  • customer-facing support
  • maintenance request processing
  • key inventory administration
  • payment processing for keys
  • proactive customer communication
  • use of computerized maintenance system
  • switchboard operation

Nice-to-have

  • general office experience
  • good customer service skills
  • familiarity with Workday
  • knowledge of Facility Management processes
  • knowledge of accessibility standards
  • data analysis skills
  • Microsoft Office proficiency

Key Requirements

  • High school diploma or equivalent
  • At least two years related experience
  • Criminal background and sex offender registry checks
  • Ability to work in the United States legally

Work Rights

Must have legal authority to work in the United States

Tailored Resume

Cover Letter